620 Nogales St, City of Industry, CA 91748, United States
Grąžinimo politika
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@vintiacraft.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
📦 Return Address
💰 Return Shipping Costs
- If the return is caused by the consumer, the consumer will be responsible for the return shipping costs. The specific fee will depend on the shipping carrier you choose.
- If the return is due to our error (such as receiving damaged, defective, or incorrect items), the consumer will not be required to bear the return shipping costs.
❌ Order Cancellation Policy
- Orders can be canceled within 24 hours after purchase.
- If a cancellation request is made before the order has been shipped, and within the allowed cancellation period, the order will be successfully canceled.
- Once the order has been shipped, it can no longer be canceled, but you may request a return after receiving the item.
⏱️ Order Processing Time
- Orders are typically processed within 1–3 business days after being placed.
- Once processed, the order will be shipped, and tracking information will be provided.
🔍 Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
🚫 Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. Please contact us if you have any questions about your specific item.
🔄 Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
💳 Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will automatically be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund, and in some cases, it may take up to 14 days after the refund has been issued.